招聘人数：16
职位信息
工作职责:
1.Resolve escalated customer conceplaints by creating positive experiences;
2.Utilmunication skills to connect with customers, organization or authorities and negotiate when necessary;
3.Consistently follow-up with customers until their concerns are fully resolved;
4.Deep dive cases involving product or service defect and identify potential brand risk
5.Cooperate with a broad group of internal stakeholders globally to impr’s products and services;
6.Assist with any ad hoc projects and tasks from the Executive & Escalation Manager.
任职资格:
1.Bachelor’s Degree or higher;
2.Native fluency in Cantonese, Chinese and professional working proficiency in English.
3.Strong product knowledge, munication and interpersonal problem resolution skills.
4.A sense of urgency and situational management with self-empowerment;
5.Able to work under tight deadlines and pressure, both independently and with others;
6.Previous experience in custoess/escalation role, OTA experience preferred;
7.Able to work during weekends and public holidays.
职能类别：客户关系经理/主管
公司信息
广州凡科互联网科技股份有限公司（简称凡科，股票代码：832828）由四位曾任职于百度、腾讯的80后于2010年10月创立，是一家专注为中小企业提供互联网营销服务的创新型企业，于2015年7月成功上市国内 “新三板”。公司旗下网站凡科网，是一个在线服务的SAAS（软件即服务）平台，为企业用户提供多元、高效、易用的互联网工具，同时配以成熟的运营服务体系，凡科已帮助数百万企业用户有效地提升消费者体验与互联网营销核心竞争力。
专享福利
吃喝玩乐腐败金 周年礼物 生日惊喜 零食任吃 年度旅游活动，海内外随你pick
郑重声明：我司面试地址仅为广州市海珠区凤凰创意园，且我司从未要求应聘者缴纳费用或进行贷款，请广大应聘者谨防不法分子冒充凡科招聘行骗。
招聘职位代码：967（应聘时，请输入此代码到门禁系统打开大门）
简历投递邮箱：2639601583@qq.com